Question 1

Do I need an appointment for an eye test?

Accepted Answer

No — walk in during shop hours. If you prefer a set time, message the nearest branch on WhatsApp and we'll arrange it.

Question 2

How long does it take to make my glasses?

Accepted Answer

Stock lenses are usually ready the same day. Specialty lenses (progressive, personalised or high powers) take two days to a week.

Question 3

Which lens brands do you carry?

Accepted Answer

ZEISS, Synchrony by ZEISS, HOYA, NOVA and DIVEL ITALIA, with anti-reflective, blue-light and light-adaptive options.

Question 4

Can I exchange a frame after purchase?

Accepted Answer

Yes, under our published exchange policy: keep the receipt and the product in its original condition. See the exchange policy page.

Question 5

Do you fit rigid lenses for keratoconus?

Accepted Answer

Yes. We use Eaglet Eye profilometry to map the eye surface precisely and fit custom rigid lenses for keratoconus.

Question 6

Do you offer myopia control for children?

Accepted Answer

Yes — ZEISS MyoCare lenses designed to slow myopia progression in children, with regular follow-up.

Question 7

Is adjustment and servicing free?

Accepted Answer

Yes. Frame adjustment, cleaning and screw tightening are free at all our shops.

Question 8

Are your contact lenses authentic?

Accepted Answer

Yes, all contact lenses come from authorised distributors, with safe-wear guidance and our care guide.

Frequently Asked Questions